Shipping & Returns
Where and how do you ship?
Simply 65 Roses currently only ships to the U.S through USPS and UPS. You will receive an email notification with your tracking number to follow your package once your order has shipped.
When will I get my products?
Items ordered & paid will be shipped within 1-7 business days of your order placement. Weekends & holidays excluded. With the exception of our brand t-shirts, which have a production turn around time of up to 14 business days.
It’s been longer than the expected delivery date and I still don’t have my order. Ahh!
Occasionally, shipping may take longer due to demand or outside factors that are out of our control. Once your package has left Simply 65 Roses and is with the delivery courier, we are not responsible for delivery delays caused by inclement weather, address errors or unforeseen courier delays. You will receive a tracking number to follow your package until delivery. Simply 65 Roses does everything they can to ensure effective delivery time!
What if my package is lost?
If for some reason you are unable to track your package, please send an email to email@example.com and we will be more than happy to track down your package and update you as soon as possible. In the unlikely event that a package marked as delivered is missing, we are more than happy to replace your order once. Please wait 3 business days before reaching out to us. We also recommend contacting your neighbor, building manager, or front desk to assist with locating the package.
What if I accidentally put the wrong shipping address?
Just send us an email within 24 hours of your order confirmation number and we will assist with the address change. Of course, we always recommend you double check all information before confirming your purchase.
My package was damaged upon delivery and it damaged the items inside. Can I get a new one?
Simply 65 Roses strives to ship your package as safely as possible. The products are stored in glass containers and unfortunately, delivery couriers aren’t always careful. If your package has been severely damaged upon shipment, please email pictures of the box and products inside to firstname.lastname@example.org. We will help determine a solution that is right for you!
Returns & Billing
What if I’m unhappy with my product, can I get a refund?
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase! We offer returns within 14 days of delivery back to your original form of payment. This excludes the 6.5% that has already been donated to the Cystic Fibrosis Foundation. You are responsible for the cost of return shipping on any returned item(s) not due to an incorrect or damaged item.
Once we receive the package and inspect the product(s), the total amount minus the 6.5% and shipping costs will be returned to your original form of payment. The returned item(s) must have at least 75% or more of the product left in the container to qualify for a return. If the product does not meet the return requirements, store credit in the form of an online gift card will be issued instead. Once we receive the return, please allow 10 business days for the return to be processed.
Simply 65 Roses does not assume any responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Simply 65 Roses.
Please keep in mind that our products are handmade and 100% natural so some variation between batches is completely normal. This does not have an effect on the product’s efficacy and is safe for use. We suggest using the product 3-5 times before making a strong opinion about it. We highly suggest you read our reviews, product descriptions and ingredients prior to placing an order.
What if I want to cancel my order?
We at Simply 65 Roses work REALLY hard to help you get your orders as quickly as possible. As soon as the payment is accepted and the order is confirmed, it is immediately in the process to be shipped. This, unfortunately, means NO changes can be made to your order once it is placed.
Are taxes included in the pricing?
Prices displayed on the website are exclusive of taxes. Any applicable sales tax will be calculated during checkout and displayed on the Order Review page.
How does billing work?
After you place your order, Simply 65 Roses will send you an email with your itemized invoice and Order Confirmation number.
Collection of Personal Information
Simply 65 Roses may collect personally identifiable information such as Name, Address, Email Address, and Phone Number.
If you purchase Simply 65 Roses’ products and/or services, we collect billing and credit card information. This information is used to complete the purchase transaction.
We encourage you to review the privacy statements of websites you choose to link to from Simply 65 Roses (refer to Terms & Conditions – Affiliate Links & Products) so that you can understand how those specific websites collect, use and share your information. Simply 65 Roses is not responsible for the privacy statements or other content on third party websites.
Use of your Personal Information
Simply 65 Roses collects and uses your personal information to operate its website and deliver the services you have requested. We may also use your personally identifiable information to inform you of other products or services available from us and our affiliates. Simply 65 Roses may also contact you via survey to conduct research regarding your opinion of current services and new services that may be offered.
Simply 65 Roses does not sell, rent or lease its customer lists to third parties. Simply 65 Roses will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Simply 65 Roses or the site: (b) protect and defend the rights or property of Simply 65 Roses; and (c) act under exigent circumstances to protect the personal safety of users of Simply 65 Roses, or the public.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Simply 65 Roses. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Simply 65 Roses website.
The Simply 65 Roses website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Simply 65 Roses pages, or register with Simply 65 Roses site or services, a cookie helps Simply 65 Roses to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses and so on. When you return to the same Simply 65 Roses website, the information you previously provided can be retrieved, so you can easily use the Simply 65 Roses features that you customized.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Simply 65 Roses services or websites you visit.
Security & Personal Information
Simply 65 Roses secures your personal information from unauthorized access, use, or disclosure. When personal information, such as a credit card number, is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
Opt-Out & Unsubscribe
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Simply 65 Roses by contacting us here:
Web page – kaitlinstandley.com
Email – email@example.com
Changes to this statement
Simply 65 Roses will occasionally update this Statement of Privacy to reflect company and customer feedback. Simply 65 Roses encourages you to periodically review this statement to be informed of how Simply 65 Roses is protecting your information.
Terms & Conditions
The information contained on this website, which includes purchasable products, blog posts, social media posts, ideas/suggestions, videos, audio, and other materials is solely educational. It is not to be intended for medical advice. The information provided should not be used to diagnose, treat, prevent or cure any medical or health condition(s). The statements on this website have not been evaluated by the Food and Drug Administration. The information provided is not intended to replace a licensed medical physician and is not intended for medical advice. Simply 65 Roses, LLC is not a licensed medical physician. Simply 65 Roses, LLC highly suggests doing your due diligence in researching your healthcare decisions, product purchases, and consulting a qualified medical care provider when making any changes to your lifestyle, diet, exercise, and supplement(s)/medication(s).
Simply 65 Roses, LLC is not responsible for the information provided in the links to and from 3rd party websites.
Warranties & Guarantees
Any reviews, testimonials, stories, or examples presented on this website are not guaranteed outcomes of using the information, materials, and/or services provided by Simply 65 Roses, LLC. Simply 65 Roses, LLC does not guarantee that the information on the website or in the services pertains to your specific situation or that it is free of errors.
Simply 65 Roses, LLC denies any responsibility for any malfunctioning of equipment, internet or wifi connection, which decreases the availability of products or services offered.
Affiliate Links & Products
Simply 65 Roses, LLC will share their favorite products using affiliate links. This means Simply 65 Roses, LLC may receive compensation for referring you. This helps support the work and awareness that Simply 65 Roses, LLC does. Thank you for your support!